Customer Help Centre
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
General
Frequently Asked Questions
11
What is APTN lumi?
What is your subscription rate?
Why isn't APTN lumi working?
What devices do you support?
Can I watch APTN lumi content if I’m outside Canada?
View all 11
Contact Us
2
How to contact us.
Accessibility Feedback
Error Messages
1
Error Message - Video is Currently Unavailable
Apple TV Channels
0
Manage my Account
Login Problems
2
I am not able to login - what do I do?
My password is not accepted
Profiles
2
How do profiles work on my APTN lumi account?
How do I add another user profile?
Account Deletion
2
How do I delete my account?
How do I cancel or downgrade my subscription?
Device Help
Desktop and Browser
0
Mobile and Tablet
0
APTN lumi apps
0
Streaming to other devices
2
Can I cast or stream APTN lumi to other devices such as my TV?
How do I change the audio language track when casting via Chromecast?
Watching Offline
1
Can I watch videos offline
Apple TV
1
How do I watch APTN lumi on the Apple TV App?
Subscriptions, Payments and Refunds
Subscriptions
4
How do I cancel my paid subscription?
What is your subscription rate?
Can I Watch APTN lumi via Apple Channels or APTN lumi direct?
How do I upgrade my free/trial account to a Premium paid account?
Credit Card Payments
3
How do I update my credit card information?
What happens if my credit card is declined because I had to cancel it?
How do I get a receipt for my monthly subscription charge?
Refunds
1
What is your refund policy?
Apple TV Channels
1
APTN lumi on Apple Channels
Legal Information
Terms of Service and Privacy Policy
3
Terms of Service
Privacy Policy
Using APTN Lumi Content for Public Performance or Educational Purposes
Help Desk Software
by Freshdesk