Customer Help Centre

All Frequently Asked Questions 7

• UNABLE TO ACCESS MY FREE/BASIC/TRIAL ACCOUNT
• MY PASSWORD IS NOT BEING ACCEPTED
• HOW DO I UPDATE MY CREDIT CARD DETAILS
• I CAN'T CLICK THE LINK IN THE PASSWORD RESET EMAIL
• I'M UNABLE TO ACCESS MY ACCOUNT INFORMATION

View all 7

Frequently Asked Questions 11

• Can I watch APTN lumi content if I’m outside Canada?
• What is APTN lumi?
• What is your subscription rate?
• Why isn't APTN lumi working?
• What devices do you support?

View all 11

Contact Us 2

• How to contact us.
• Accessibility Feedback

Error Messages 1

• Error Message - Video is Currently Unavailable

Apple TV Channels 0

Login Problems 3

• New - I AM NOT ABLE TO LOGIN
• I am not able to login - what do I do?
• My password is not accepted

Profiles 2

• How do profiles work on my APTN lumi account?
• How do I add another user profile?

Account Deletion 2

• How do I delete my account?
• How do I cancel or downgrade my subscription?

Desktop and Browser 0

Mobile and Tablet 0

APTN lumi apps 0

Streaming to other devices 2

• Can I cast or stream APTN lumi to other devices such as my TV?
• How do I change the audio language track when casting via Chromecast?

Watching Offline 1

• Can I watch videos offline

Apple TV 1

• How do I watch APTN lumi on the Apple TV App?

Subscriptions 4

• How do I cancel my paid subscription?
• What is your subscription rate?
• Can I Watch APTN lumi via Apple Channels or APTN lumi direct?
• How do I upgrade my free/trial account to a Premium paid account?

Credit Card Payments 3

• How do I update my credit card information?
• What happens if my credit card is declined because I had to cancel it?
• How do I get a receipt for my monthly subscription charge?

Refunds 1

• What is your refund policy?

Apple TV Channels 1

• APTN lumi on Apple Channels

Terms of Service and Privacy Policy 3

• Terms of Service
• Privacy Policy
• Using APTN Lumi Content for Public Performance or Educational Purposes