Customer Help Centre

Frequently Asked Questions 9

• What is APTN lumi?
• What is your subscription rate?
• Why isn't APTN lumi working?
• What devices do you support?
• Can I watch APTN lumi content if I’m outside Canada?

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Contact Us 1

• How to contact us.

Error Messages 1

• Error Message - Video is Currently Unavailable

Login Problems 1

• I am not able to login - what do I do?

Profiles 2

• How do profiles work on my APTN lumi account?
• How do I add another user profile?

Account Deletion 2

• How do I delete my account?
• How do I cancel or downgrade my subscription?

Desktop and Browser 0

Mobile and Tablet 0

APTN lumi apps 0

Streaming to other devices 1

• Can I stream APTN lumi to other devices such as my TV?

Watching Offline 1

• Can I watch videos offline

Subscriptions 2

• How do I cancel my paid subscription?
• What is your subscription rate?

Credit Card Payments 1

• How do I update my credit card information?

Refunds 1

• What is your refund policy?

Terms of Service and Privacy Policy 3

• Terms of Service
• Privacy Policy
• Using APTN Lumi Content for Public Performance or Educational Purposes