Customer Help Centre
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Knowledge base
General
Frequently Asked Questions
10
What is APTN lumi?
What is your subscription rate?
Why isn't APTN lumi working?
What devices do you support?
Can I watch APTN lumi content if I’m outside Canada?
View all 10
Contact Us
1
How to contact us.
Error Messages
1
Error Message - Video is Currently Unavailable
Manage my Account
Login Problems
1
I am not able to login - what do I do?
Profiles
2
How do profiles work on my APTN lumi account?
How do I add another user profile?
Account Deletion
2
How do I delete my account?
How do I cancel or downgrade my subscription?
Device Help
Desktop and Browser
0
Mobile and Tablet
0
APTN lumi apps
0
Streaming to other devices
1
Can I cast or stream APTN lumi to other devices such as my TV?
Watching Offline
1
Can I watch videos offline
Subscriptions, Payments and Refunds
Subscriptions
3
How do I cancel my paid subscription?
What is your subscription rate?
Can I Watch APTN lumi via Apple Channels or APTN lumi direct?
Credit Card Payments
1
How do I update my credit card information?
Refunds
1
What is your refund policy?
Legal Information
Terms of Service and Privacy Policy
3
Terms of Service
Privacy Policy
Using APTN Lumi Content for Public Performance or Educational Purposes
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