If APTN lumi isn’t working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your APTN lumi app or account. To get back to watching, first check if there is an error code or error message on-screen. If your issue has a code or message, enter that code or message into the search bar on our Help Center home page. From there, you’ll be given steps tailored to the issue you’re seeing. A most likely issue a network connectivity problem - make sure you have a good internet connection on the device you are using.


If your issue does not have an error code or message, search for the problem you’re experiencing on our Customer Help Center Home Page. Example issues include seeing a black screen and no video, or being unable to sign in.


If you’ve searched for an article but still can’t watch send us an email at techsupport@aptnlumi.ca