Frequently Asked Questions

What is APTN lumi?
APTN lumi is a video on demand platform offered by APTN on a monthly subscription basis.  APTN lumi is available for your browser, as a free App for iOS and...
Mon, 11 Apr, 2022 at 10:52 AM
What is your subscription rate?
For only $4.99/month, you can keep watching your favourite Indigenous stories, exclusive programs and tune in to new shows on a regular basis.  Your con...
Wed, 30 Oct, 2019 at 9:24 AM
Why isn't APTN lumi working?
If APTN lumi isn’t working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your APTN lumi app or account....
Fri, 3 Apr, 2020 at 6:37 PM
What devices do you support?
Currently we support desktop/mobile browser via as well as iPhone and Android mobile phones and tablets.   You can also subscribe to...
Wed, 27 Dec, 2023 at 10:48 AM
Can I watch APTN lumi content if I’m outside Canada?
Not currently. Due to rights issues and licensing agreements, most of our content is geofenced for Canada only. This means that APTN lumi programming is onl...
Tue, 4 Oct, 2022 at 3:55 PM
How do I Upgrade to Lumi Premium?
To update your membership from Trial or Free to Premium follow these steps: 1) Log into your account 2) From the menu in the upper left corner of the s...
Thu, 2 Feb, 2023 at 12:13 PM
Can I stream APTN lumi to other devices?
Please see this knowledge-base article. 
Sat, 30 May, 2020 at 8:54 AM
How do I redeem my coupon code?
Log into your account.  From the menu select Settings and Plans.  Change to the Plans Tab and click Redeem on the right side of the screen for "Do you ...
Thu, 1 Oct, 2020 at 12:57 PM
Can I get a subscription for school or educational use?
APTN Lumi content is not currently licensed for public performance or educational purposes (see our Terms of Use), however, there may some exceptions wher...
Fri, 16 Apr, 2021 at 11:58 AM
Do you support Closed Captions?
Yes, most our content has closed captioning.  If the closed captioning button on the video player is not available that means that closed captioning is not ...
Mon, 11 Apr, 2022 at 11:12 AM