Frequently Asked Questions

What is APTN lumi?
APTN lumi is a video on demand platform offered by APTN on a monthly subscription basis.  APTN lumi is available for your browser, as a free App for iOS and...
Thu, 23 May, 2019 at 2:09 PM
What is your subscription rate?
For only $4.99/month, you can keep watching your favourite Indigenous stories, exclusive programs and tune in to new shows on a regular basis.  Your con...
Wed, 30 Oct, 2019 at 9:24 AM
Why isn't APTN lumi working?
If APTN lumi isn’t working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your APTN lumi app or account....
Fri, 3 Apr, 2020 at 6:37 PM
What devices do you support?
Currently we support desktop/mobile browser, iPhone and Android mobile phones and tablets. Stay tuned for an announcement for the support of Apple TV an...
Mon, 20 May, 2019 at 3:08 PM
Can I watch APTN lumi content if I’m outside Canada?
Not currently. Due to rights issues and licensing agreements, most of our content is geofenced for Canada only. This means that it is only accessible to tho...
Sat, 31 Oct, 2020 at 8:02 AM
How do I Upgrade to Lumi Premium?
To update your membership from Trial or Free to Lumi Premium follow these steps: 1) Log into your account 2) From the menu in the upper left corner of ...
Fri, 1 May, 2020 at 12:52 PM
Can I stream APTN lumi to other devices?
Please see this knowledge-base article. 
Sat, 30 May, 2020 at 8:54 AM
How do I redeem my coupon code?
Log into your account.  From the menu select Settings and Plans.  Change to the Plans Tab and click Redeem on the right side of the screen for "Do you ...
Thu, 1 Oct, 2020 at 12:57 PM