If you are not receiving the password email , it is likely getting blocked or sent to your SPAM folder. Please try the following:
1) Check your SPAM folder for the password reset email. If more than 30 minutes have passed since you made the reset request, you will need to make a new password reset request here: https://aptnlumi.ca/forgotpassword
2) Add noreply@aptnlumi.ca to your approved contacts and make the password reset request again. https://aptnlumi.ca/forgotpassword
If you did both of the above and still not receiving the password reset email please contact support. You can open a ticket by sending an email customerservice@aptnlumi.ca or clicking the message below "I did not find this helpful"