Customer Help Centre

If you are unable to log into your account please reset your password by clicking here: https://aptnlumi.ca/forgotpassword If your email is not recogniz...

If your password meets the displayed criteria but you are unable to save it it is due to a system error displaying the wrong criteria for a valid password. ...

Please click link below for more information. How do I update my credit card information?

If you are unable to click the link in the password email you can right click on the link to copy the link address and paste it into a browser window.  Unfo...

Most of the account and billing functions are currently unavailable.   If you need a receipt for your monthly subscription please contact us at customer...

Currently all basic/free accounts and paid accounts will show that your account is "Lumi Basic" even if you are a premium subscriber.  You will co...

We sincerely apologize, standard casting from our mobile app via Google Chrome or Airplay (Apple Devices) is currently not available.  We are working on res...

Receipts are emailed when your credit card is billed.  If you are not receiving the receipts please check your SPAM folder.  You can also manage your ac...

If you are not receiving the password email , it is likely getting blocked or sent to your SPAM folder.  Please try the following: 1) Check your SPAM fo...