All Frequently Asked Questions
If you are unable to log into your account please reset your password by clicking here: https://aptnlumi.ca/forgotpassword If your email is not recogniz...
Thu, 19 Dec, 2024 at 10:14 AM
If your password meets the displayed criteria but you are unable to save it it is due to a system error displaying the wrong criteria for a valid password. ...
Wed, 18 Dec, 2024 at 4:49 PM
Please click link below for more information. How do I update my credit card information?
Thu, 19 Dec, 2024 at 10:35 AM
If you are unable to click the link in the password email you can right click on the link to copy the link address and paste it into a browser window. Unfo...
Thu, 19 Dec, 2024 at 12:19 PM
Most of the account and billing functions are currently unavailable. If you need a receipt for your monthly subscription please contact us at customer...
Mon, 6 Jan, 2025 at 1:38 PM
Currently all basic/free accounts and paid accounts will show that your account is "Lumi Basic" even if you are a premium subscriber. You will co...
Thu, 19 Dec, 2024 at 2:48 PM
We sincerely apologize, standard casting from our mobile app via Google Chrome or Airplay (Apple Devices) is currently not available. We are working on res...
Tue, 11 Feb, 2025 at 12:04 PM
Billing inquiries are not currently available through your account at this time but please contact us at customerservice@aptnlumi.ca and we would be happy t...
Mon, 6 Jan, 2025 at 1:37 PM
If you are not receiving the password email , it is likely getting blocked or sent to your SPAM folder. Please try the following: 1) Check your SPAM fo...
Tue, 18 Mar, 2025 at 11:44 AM